Tapping into SaaS' potential for ROI

July 08, 2009 Published by  SearchCIO.com Content Alert OVERVIEW  In this expert webcast and podcast learn about the organizational, technological, and environmental trends driving the IT marketplace and how service alternatives can aid in IT management from Jeff Kaplan, Founder of THINKstrategies. Also, listen to John Ragsdale, VP of Technology Research for the Association for Services Management International (AFSMI), as he discusses why companies are now focusing on remote control solutions as a revenue generating tool. WEBCAST: The potential ROI of a remote support solution via the SaaS model PODCAST: Selecting a remote support solution to meet your needs EXPERT CONTENT WHEN: AVAILABLE ON DEMAND SPEAKERS: Jeff Kaplan, Founder, THINKstrategies   John Ragsdale, VP of Technology Research for the Association for Services Management International (AFSMI) SPONSOR:   Citrix Online - GotoAssist ABOUT THE CONTENT: EXPERT WEBCAST: The potential ROI of a remote support solution via the SaaS model In this expert webcast, discover how new service-based alternatives meet the ever-expanding needs of the remote worker in the remote office by: Providing stronger security measures and better reporting mechanisms Enabling proactive management from vendors in deploying more effective solutions Gaining the ability to focus on more strategic business initiatives as opposed to just reacting to problems VIEW WEBCAST EXPERT PODCAST: Selecting a remote support solution to meet your needs Listen to this expert podcast and learn about how the 3 deployment types that are presently available for remote solutions can help your firm, including: On-premise On-demand Appliance-based (Software as an appliance) DOWNLOAD PODCAST ABOUT THE SPEAKERS: Jeff Kaplan, Founder, THINKstrategies Jeff Kaplan is founder of THINKstrategies, an on-demand strategic consulting firm. His firm is dedicated to helping enterprise IT decision makers and technology solution providers achieve their business objectives by leveraging the value of Software-as-a-Service (SaaS), cloud computing and managed services. Prior to THINKstrategies, Kaplan was a leading analyst at IDC, Dataquest and META Group. John Ragsdale, VP of Technology Research for the Association for Services Management International (AFSMI) John Ragsdale is Vice President of Technology Research for the Association for Services Management International (AFSMI), the Service and Support Professionals Association (SSPA) and the Technology Professional Services Association (TPSA). He focuses on creating strategies for improving the overall customer experience and services operation through technology. Prior to joining the Associations, Ragsdale spent more than six years at Forrester Research as Vice President and Research Director. Citrix Online - GotoAssist Citrix Online, a division of Citrix Systems, Inc. (Nasdaq: CTXS), offers the leading Web-based access, support, and collaboration software and services. The division offers Citrix GoToMyPC®,Citrix GoToAssist and Citrix GoToMeeting. > For more information VIEW WEBCASTS  Get informed. Check out all our available webcasts to get the information you need to make the right IT Business decisions from leading industry experts and vendors. > View all Webcasts   A B O U T   T H I S   A L E R T This e-newsletter is published by SearchCIO.com, part of the TechTarget network. TechTarget provides IT professionals with the resources they need to perform their jobs: Web sites, newsletters, forums, blogs, white papers, webcasts, events and more. Copyright 2009 TechTarget. All rights reserved. Designated trademarks and brands are the property of their respective owners. If you no longer wish to receive Webcast Alert from SearchCIO.com go to unsubscribe: http://searchCIO.techtarget.com/u?track=NL-980&em=omsscallcentre.1001%40blogger.com&uid=8731207&eid=714233& Unsubscribe requests may take up to 24 hours to process; you may receive additional mailings during that time. A confirmation e-mail will be sent when your request has been successfully processed. Please note, this will not affect any other subscriptions you have signed up for. Contact Us: SearchCIO Member Services 117 Kendrick Street, Suite 800 Needham, MA 02494 Contact: Webmaster@techtarget.com When you access content from this newsletter, your information may be shared with the sponsors or future sponsors of that content as described in our Privacy Policy: PRIV LINK